Terms & Conditions

1. Definitions

In these Terms and Conditions:

  • “Seller” means Memento Gifts Ltd trading as Promo Memento (Company No.12357673), whose registered office is at 9 Cascade Court, North End, Bedale, North Yorkshire, DL8 1XQ.
  • “Buyer” means the individual, company, or organisation placing the order.
  • “Goods” means all promotional merchandise supplied by the Seller to the Buyer.

2. Orders and Acceptance

    • All orders are subject to written acceptance by the Seller.
    • Quotations are valid for 30 days unless otherwise stated.
    • The Buyer is responsible for ensuring all order details, including specifications, quantities, and artwork, are correct.

3. Prices and Payment

    • All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
    • Payment terms are strictly 30 days from the date of invoice, unless agreed in writing.
    • Late payments may incur interest at 4% above the Bank of England base rate, plus reasonable debt recovery costs.

4. Artwork and Branding

    • The Buyer must provide artwork in the required format (typically vector EPS, AI, or high-res PDF).
    • The Seller will provide a proof for approval before production. Approval must be given in writing.
    • The Buyer warrants it has the right to use all logos, trademarks, or other materials supplied.
    • Minor variations in print colour and positioning may occur and shall not constitute defects.

5. Delivery

    • Delivery dates are estimated and not guaranteed unless agreed in writing.
    • We use DPD. DHL Parcel Force, Royal Mail and UPS. We send tracked with a proof of delivery service. We are beholden to the couriers and can not be held liable in the event of courier error or loss of goods.
    • The Seller shall not be liable for any delay in delivery howsoever caused.
    • Risk in the Goods passes to the Buyer on delivery.
    • Delivery charges will be specified at the time of quotation or order confirmation.
    • Whilst we always endeavor to deliver the exact amount ordered, it is industry standard to have an under/over policy which in the event of shortages or excess stock, we reserve the right to bill/credit the quantity outstanding.

6. Returns and Cancellations

    • Personalised, branded, or custom-made goods are non-returnable and non-refundable unless faulty.
    • Orders may not be cancelled once production has commenced. In doing so all costs and charges will likely be applied up to the full amount of the order value.
    • Any cancellation prior to production may be subject to administrative and design charges.

7. Claims and Defects

    • Claims for shortages, defects, or damages must be notified in writing within 72 hours of delivery
    • Any claims must be made in writing and supported with images of the fault claimed.
    • The Seller may, at its discretion, repair, replace, or refund the defective items.
    • No claims will be accepted if the Goods have been altered or misused.

8. Intellectual Property

    • The Buyer is responsible for ensuring that any material provided does not infringe third-party rights.
    • The Seller accepts no liability for infringement claims arising from the use of Buyer-supplied materials.

9. Limitation of Liability

    • The Seller’s total liability shall not exceed the price paid for the Goods in question.
    • The Seller shall not be liable for any indirect or consequential loss.

10. Force Majeure

    • The Seller shall not be liable for failure to perform any obligation if such failure is due to circumstances beyond its reasonable control, including but not limited to strikes, supplier delays, transport disruption, or force majeure events.

11. Governing Law

    • These Terms and Conditions are governed by the laws of England and Wales.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.